Cloudtalk Hosted PBX Features
All of our Hosted PBX plans come with a wealth of powerful features. If you don't see a feature you have in mind, don't worry - we probably do have it, but just refer to it by another name!
Here are our most popular features:
An auto-attendant is a prerecorded 'menu' system that can be used to direct callers to different departments or employees within your company.
Customize your voicemail with your own greetings at your own extension, or have a general voicemail for the entire company.
Voice Message to Email
When someone leaves a voice mail in your voice mailbox, our system can automatically forward this voicemail to your email as a audio wav attachement. You can listen to your voicemail on your email enabled mobile device from anywhere. Now you don't have to be in the office, or even call the office to get important voicemails where you at.
Business Hour Rules
Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviors based on day and time. Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.
Easily assign your caller ID information to the party you are calling. This feature is helpful when you wish to unify your caller ID form multiple locations.
This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company's name and phone number when you call out.
Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.
Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.
With this feature, you can 'park' a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.
Call Recording gives you the ability to record phone calls for quaility assureance.
Company Phone Directory
You can set up a company-wide phone directory which lists the names and numbers of commonly called vendors, clients, or staff. To use this feature, select 'Administration' and then 'Phone Directory' from our web portal.
Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants we have conference phones.
*Not in some plans, can be added to all plans; additional cost will be incurred.
Custom On Hold Promotional Messages or Music
While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.
Departmental Ring Groups
Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once.
Direct Dial Numbers
Perfect for employees who wish to have customers reach them directly, without having to call the company's main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.
Directed Call Pickup
Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.
Do Not Disturb
DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.
Employees can work from anywhere with the add-on gloCOM Mobile application. Calls can be sent to your cell phone just like your office desk phone.*
* may use data on your cell phone depending on your plan and if your in a wireless network.
Follow-Me / Hunt Group
This lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another branch office the system will call all these telephones either one at a time or all at the same time.
Our Hosted PBX is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees' extensions directly, even if they are not in the same office as you with no long distance charges.
Keep Your Phone Numbers
Transfer your established numbers when you switch to our service. We can transfer numbers from most areas throughout North America, with no interruption in service.*
*Some small independent carriers are exempt from this, Blackbuck will do a free transfer assessment before your have to commit to anything.
Multiple Phone Lines
Unlike traditional telephone systems, our plans allow you to add as many lines as you like, with no need to change your network infrastructure. Easily scale with the CloudTalk Hossted PBX service and pay only for the capacity you need.
Multiple Phone Numbers
Our CloudTalk Hossted PBX allows you to have as many phone numbers as you like*. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.
*additional charges apply
No Busy Signals
Our Dedicated Lines plan provide you with the calling capacity you choose, so that customers will never have to hear a busy signal.
Unlimited Local & Long Distance
CloudTalk Hosted PBX unlimited plans includes unlimited local and long distance in the contiguious United States with no per minute charges!*
* Only applies to unlimited plans: Bucket minutes (per minute) plans are availble; ask your Blackbuck representative for detials.
Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. With our CloudTalk Hosted PBX service you can easily scale your number of lines to meet your needs with a simple phone call to us. We can scale up your phone lines in just hours, not days or weeks.